Definition

Jun-24 Status Update (Updated Default):

The Hayward Operated Paratransit (HOP) program provides paratransit and related services to eligible enrolled residents and their attendants who live in Hayward, the unincorporated areas of San Leandro, Castro Valley, San Lorenzo, Ashland, Cherryland, and Fairview. Per Alameda CTC Implementation Guidelines, HOP is available to seniors (70+) and individuals between the ages of eighteen (18) and sixty-nine (69) years old with a certified disability and unable to drive or use public transportation. 

Through a partnership with Eden Information and Referral (EIR), HOP offers rides through TNC (transportation network company) providers Lyft Concierge and Uber Health. This partnership with EIR does not require enrolled clients to have a smart phone to access Lyft/Uber rides. Clients call EIR directly, and EIR staff arranges for the ride using a specially equipped software system.

HOP enrollment experienced a significant increase in enrollments with180 enrollments since January 2024 versus an annual average of 94.5 enrollments since 2020 and a total all-time number of 885 enrolled participants.